These Terms & Conditions apply to use of the Destination Fitness & Wellness website, consultations, proposals and retreat bookings. By confirming a booking, you agree to these terms and the final written proposal issued for your retreat.
1. About our service
We design personalised fitness, wellness and travel experiences. Depending on your proposal, some services may be supplied directly by us and others by independent third parties, including airlines, hotels, trainers, practitioners, transport operators and local experience providers. Your final proposal will identify material inclusions, exclusions and known supplier conditions.
2. Booking and payment
A website enquiry or consultation does not create a booking. A booking is confirmed only when you accept the final written proposal, agree to the applicable booking terms and pay the stated deposit or total amount. Payment dates, accepted methods and any applicable currency-conversion costs will be shown before payment.
You must check that your name, dates, destination, services and traveller details are correct. Prices shown on this website are indicative starting points in USD unless stated otherwise.
3. Prices, inclusions and optional services
Your proposal will state what is included. Depending on your selections, this may include accommodation, meals, fitness sessions, yoga, breathwork, meditation, massage, airport transfers, flights, visa support, nail or facial care, cultural activities and other requested services.
Travel insurance is not included and remains your responsibility. Flights, visas and optional treatments are not included unless expressly listed. Availability and final prices may change before confirmation. Taxes, exchange rates, seasonal rates and third-party charges may affect the total price.
4. Changes, cancellation and refunds
Your final proposal will contain the specific change, cancellation and refund schedule for your retreat, including any non-refundable supplier costs. If you request a change, we will explain any price difference or supplier fee before proceeding where practicable.
If we or a supplier must make a significant change, we will provide the options reasonably available in the circumstances. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
5. Suppliers and circumstances beyond control
Independent suppliers are responsible for delivering their own services, subject to applicable law. Events outside reasonable control—such as severe weather, natural disaster, public health events, government action, transport disruption or civil unrest—may require changes. We will provide reasonable assistance and explain available alternatives, refunds or credits, taking account of applicable law and supplier terms.
6. Health, fitness and safety
You must give accurate information about relevant health conditions, injuries, medications, allergies, dietary needs, pregnancy, accessibility needs and fitness limitations. Our retreats are not medical treatment and website information is not medical advice. Obtain advice from a qualified health professional before travel or participation where appropriate.
You may decline an activity and must follow reasonable safety instructions. We may modify or stop participation where reasonably necessary for safety. Treatments are subject to practitioner assessment and informed consent.
7. Your travel responsibilities
You are responsible for valid passports, visas, entry and health requirements, accurate booking information and arriving on time, unless your proposal expressly says we will arrange a particular item. Visa support does not guarantee approval. You are responsible for arranging suitable travel insurance for your trip. Comprehensive cover is strongly recommended and may be required for some retreats.
8. Conduct
Guests must treat staff, other guests, local communities and property respectfully. We may take reasonable action where conduct creates a safety risk, seriously disrupts the retreat or is unlawful. Any decision will consider the circumstances and applicable consumer rights.
9. Website information and intellectual property
We aim to keep website information accurate, but images, sample itineraries, availability and prices may change. Website content and branding belong to Destination Fitness & Wellness or are used with permission. They may not be commercially copied or reproduced without permission.
10. Liability and consumer rights
To the extent permitted by law, we are not responsible for loss caused by information you fail to provide, your breach of these terms, or events outside our reasonable control. Any limitation operates only to the extent legally permitted. Nothing in these terms limits rights that cannot be excluded under applicable consumer law.
11. Privacy
We handle personal information as described in our Privacy Policy. Relevant information may need to be shared with service providers to arrange and safely deliver your selected retreat.
12. Governing law and disputes
These terms are governed by the laws applicable in New South Wales, Australia, subject to any mandatory rights that apply where you live. Please contact us first about a concern so we can try to resolve it promptly and fairly.
13. Contact us
Questions about these terms can be sent through our Contact Us page. Official business and contact details will be inserted before live bookings open.