Destination Fitness & Wellness respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, request a consultation or book a retreat.
1. Information we collect
We may collect your name, contact details, country of residence, travel preferences, budget, retreat goals, accommodation preferences and messages you send to us. If needed to plan a safe and suitable retreat, we may also ask for relevant dietary, accessibility, fitness, wellbeing or health information—with your knowledge and consent.
Our website may automatically receive technical information such as device type, browser, approximate location, pages visited and cookie identifiers.
2. How we use your information
We use information to respond to enquiries, arrange consultations, personalise proposals, process and manage bookings, coordinate requested services, provide customer support, improve our website and services, meet legal obligations, and send marketing only where permitted or with your consent.
We aim to collect only information reasonably needed for these purposes. Please do not send detailed medical records through the website chat or enquiry form.
4. Cookies and links
We may use essential, preference and analytics cookies to operate and improve the website. You can limit cookies through your browser, although some features may not work correctly. Links to third-party websites are governed by those providers' own privacy practices.
5. Security and retention
We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage method is completely secure.
We retain information only as long as reasonably necessary for the purpose collected, legal and accounting requirements, dispute handling and safety. We then securely delete or de-identify it where appropriate.
6. Access, correction and your choices
You may ask to access or correct personal information we hold about you, withdraw consent where applicable, or unsubscribe from marketing. We may need to verify your identity before acting on a request. If you have a privacy concern, contact us first so we can investigate and respond.
7. Children
Our services are intended for adults unless a retreat is expressly offered for families or younger guests. A parent or legal guardian must provide consent for personal information collected about a person under 18.
8. Changes to this policy
We may update this policy when our services, systems or legal obligations change. The effective date at the top will show the latest revision.
9. Contact us
For privacy questions, access or correction requests, or complaints, please use our Contact Us page. Our official email, phone number, business name and address will be added here before live bookings open.